Privacy Policy

Privacy Policy

Introduction

At https://recycled-parts-collision-repair.collision-talk.com (hereinafter referred to as “Recycled Parts Collision Repair” or “we/us”), we are committed to protecting your privacy and ensuring the security of your personal information. This comprehensive Privacy Policy explains our practices regarding the collection, storage, handling, and disclosure of personal data in accordance with various international privacy laws, including:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado’s Privacy Act (CPA), Colorado, USA
  • Utah’s Private Consumer Protection Act (UCPA), Utah, USA
  • Connecticut’s Connecticut Data Privacy Act (CTDPA), Connecticut, USA
  • Virginia’s Consumer Data Protection Act (VCDPA), Virginia, USA
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This privacy policy is applicable to all aspects of our online presence, including but not limited to:

  1. Our official website at https://recycled-parts-collision-repair.collision-talk.com.
  2. Any applications, software, or services offered through our platform.
  3. Interactions between users and our staff through emails, phone calls, text messages, or other communication channels.
  4. Third-party platforms or services linked to our website, though they operate under their separate privacy policies.

Processing Activities

This policy outlines the ways in which we process personal data when:

  1. You use our applications and services as an authorized user, granting us access to specific information for personalized experiences.
  2. You visit our websites, enabling us to track your behavior for analytics and improvement purposes.
  3. We communicate with you via newsletters, emails, calls, or SMS, ensuring these communications adhere to legal requirements and respect your consent.

Personal Data Collection

We collect various categories of personal data to enhance your experience and facilitate our business operations:

  • Account Information: Details associated with your user account, including usernames, passwords (hashed and salted), and profile pictures.
  • Payment Information: Credit card details, billing addresses, and transaction histories for processing purchases and refunds.
  • Financial Information: Bank account information for direct deposits or payments.
  • Purchase Information: Items you buy from us, order history, and shopping preferences.
  • Mobile Device Identifiers: Unique identifiers such as IP addresses, device IDs, and mobile network information for tracking and analytics (with user consent).
  • Location Data: GPS coordinates when you opt-in to location services, used to provide location-based services.
  • Feedback: Reviews, ratings, and comments you share with us to improve our products and services.
  • Social Media Information: User data from social media platforms when you connect your accounts for seamless sharing or login experiences.
  • Product Information: Details about the products you view, search for, or purchase on our website.

We acquire this data through direct user input, interactions with our systems, and automated technologies like analytics tools. Third-party service providers may also share personal data with us, adhering to their respective privacy policies.

Cookies

To enhance your experience and improve our services, we use cookies, which are small text files stored on your browser:

  • Strictly Necessary Cookies: These ensure basic functions like login sessions and language preferences.
  • Preference Cookies: Used to remember user settings, such as preferred language or website layout.
  • Analytics Cookies: Help us understand how users interact with our websites, providing insights for optimization.

Users can control non-essential cookies through our Cookie Manager, allowing them to customize their cookie preferences.

Retention and Deletion

We retain personal data for the duration required by law or for legitimate business purposes. Our retention periods are based on factors like:

  • Legal obligations and tax/accounting requirements.
  • The need to protect our rights and property, and prevent fraud.
  • Business continuity and disaster recovery needs.

Once the purpose of data collection is fulfilled, we securely delete or anonymize the data to ensure privacy and confidentiality.

Security Measures

We implement robust security measures to safeguard your personal data:

  • Encryption: We use encryption for data at rest and in transit to protect against unauthorized access.
  • Secure Third-Party Processing: We engage secure third-party service providers who comply with strict privacy and security standards.
  • Access Controls: Our systems have role-based access controls, ensuring that only authorized personnel can access sensitive data.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. If we learn that we have collected such data by mistake, we will take immediate steps to delete it.

Your Rights

Depending on your location, you may have specific rights regarding your personal data:

  • Access: The right to request access to and receive a copy of the personal data we hold about you.
  • Rectification: The right to request corrections if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): The right to request the deletion of your data under certain circumstances.
  • Restriction: The right to restrict the processing of your data in specific situations.
  • Portability: The right to receive a portable copy of your data in a commonly used and machine-readable format.
  • Objection: The right to object to the processing of your data for legitimate interests or direct marketing purposes.
  • Non-Discrimination: The right to be free from discrimination when exercising any of your data protection rights.

To exercise these rights, please contact our Data Privacy Team at [email protected], providing detailed information about your request and proof of identity. We will respond to legitimate requests within a reasonable timeframe.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time, and we will post the updated version on our website. Significant changes will be notified via email to users with active accounts.

Contact Information

For any questions, comments, or requests related to privacy:

  • Email: [email protected]
  • Postal Address: Privacy Team, Recycled Parts Collision Repair, [Address], [City], [Postal Code], [Country]